Return Policy

RETURN POLICY

LINK TO WITHDRAWAL FROM THE CONTRACT

  1. Subject to point 10 of this paragraph, a Client who is also a Consumer or an entity referred to in § 10 of the Regulations, who has concluded a distance contract, may withdraw from it without giving reasons by submitting a relevant statement within 14 days. To meet this deadline, it is sufficient to send a return request via the online system provided by the Store. To independently initiate a return, click on the link “Withdrawal from the contract” visible in the footer of the page. This link takes you directly to the selection of the order for return. This function also works for those who made a purchase without creating an account – the system allows verification and proceeding to the return procedure after providing the email address used during the order. After logging in or verifying the email, for an order that meets the return conditions, click the “Report return” button, select the items to return, their quantity, the reason for the return, and any notes, and then confirm the selection. After reporting the return, the order status changes, and the client receives a return confirmation at their email address.
  2. In the event of withdrawal from the contract, the Sales Agreement is considered not concluded, and the Consumer or the entity referred to in § 10 of the Regulations is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the day on which they withdrew from the contract, unless the Seller proposed to collect the Product themselves. To meet the deadline, it is sufficient to send the Product back before it expires.
  3. In the case of withdrawal from the Sales Agreement, the Product should be returned to the address: Adama Mickiewicza 9, 62-500 Konin. The Client ensures the return shipment and bears its costs. The Store does not charge any fee for returns to the warehouse. There are no items in the store subject to final sale.
  4. The Consumer or the entity referred to in § 10 of the Regulations is responsible for the reduction in the value of the Product resulting from using it in a manner that exceeds what is necessary to ascertain the nature, characteristics, and functioning of the Product. To ascertain the nature, characteristics, and functioning of the Products, the Consumer or the entity referred to in § 10 of the Regulations should handle the Products and check them only in the same way they could do in a stationary store.
  5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product along with the delivery costs using the same payment method that the Consumer used, unless the Consumer or the entity referred to in § 10 of the Regulations explicitly agreed to a different method of return that does not incur any costs for them. Subject to point 7 of this paragraph, the refund will occur promptly, and at the latest within 14 days from the moment the Seller receives the statement of withdrawal from the Sales Agreement.
  6. If the Consumer or the entity referred to in § 10 of the Regulations chose a method of delivery of the Product other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to refund them the additional costs incurred.
  7. If the Seller did not propose to collect the Product from the Consumer or the entity referred to in § 10 of the Regulations, they may withhold the refund of payments received from the Consumer until the item is received back or until the Consumer or the entity referred to in § 10 of the Regulations provides proof of its return, depending on which event occurs first.
  8. The Consumer or the entity referred to in § 10 of the Regulations withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, only bears the costs of returning the Product to the Seller.
  9. The fourteen-day period in which the Consumer or the entity referred to in § 10 of the Regulations may withdraw from the contract is counted from the day on which the Consumer or the entity referred to in § 10 of the Regulations took possession of the Product, and in the case of a service from the day of concluding the contract.
  10. The right to withdraw from a distance contract does not apply to the Consumer or the entity referred to in § 10 of the Regulations in the case of a Sales Agreement:
    • where the subject of the service is a non-prefabricated item produced according to the consumer's specifications or serving to meet their individualized needs,
    • where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health protection or hygiene reasons, if the package has been opened after delivery (e.g., needles),
    • where the subject of the service is items that, due to their nature, are inseparably connected with other items after delivery,
    • where the subject of the service is a service, if the Seller has fully performed the service with the express consent of the Consumer, who has been informed before the commencement of the service that after the Seller has fulfilled the service, they will lose the right to withdraw from the contract,
    • where the subject of the service is a perishable item or has a short shelf life.
  11. The right to withdraw from the Sales Agreement applies to both the Seller and the Client in the event of non-performance by the other party of their obligation under the contract within the strictly specified deadline.